You are now ready to present a process improvement to hotel management in the areas of focus (check-in, checkout, and hotel offerings).Individual PortionComplete the following: Part 1· Using process mapping and reviewing the information here, present the new processes for check-in and checkout to management.· Pick 1 hotel offering and write a new process map for it. Along with charts, give a detailed explanation of the new process and where such improvement will benefit the hotel and increase customer satisfaction. Be sure to include all costs, resources, and management functions.· Using the data gathered for check-in and checkout under your new process, present control charts that demonstrate the new process performance to management.Please add your file. Part 2 – 7-10 pagesFor this portion, you will complete the following:Apply Six-Sigma quality standards and devise a plan for the hotel to monitor and control future process performance.Include 5–7 academic, peer-reviewed references that are relevant to and that support the deliverable. Outline is as follows: – Abstract- Introduction – Hotel of choice, background, mission, executive summary etc.Body:- SWOT ANALYSIS- Strategic Analysis- Environmental analysis- Staffing- Customer Service- Cost, resources , Management- check in , check out logistics- Mapping ways of improvement- Incentives and performance and charts- Six-Sigma quality standards and plan and future processes – Conclusion- References Attachments: escarfo_assignment.docx
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